electricdirtbikes.com – Shipping Policy

Order Processing

All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders may require additional processing time for:
 • High-demand products
 • Pre-orders or special orders
 • Large or freight shipments
 • Orders requiring address verification

If we are experiencing a high volume of orders or unexpected delays, processing times may be extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery times vary depending on product type and destination:

Small Items (Apparel, Parts, Accessories)
 • Typically delivered within 3–7 business days after shipment

Electric Dirt Bikes, E-Bikes & Large Products
 • Typically delivered within 5–14 business days via freight carrier
 • Delivery windows are estimates and may vary due to carrier schedules and regional availability

We are not responsible for shipping carrier delays once an order has left our facility.

Freight Deliveries (Bikes & Large Vehicles)

Electric dirt bikes and large vehicles ship via freight carrier and require special delivery coordination.

Customers are responsible for:
 • Providing a valid phone number for delivery scheduling
 • Being available to accept and sign for delivery
 • Ensuring the delivery location is accessible for a freight truck

Failure to schedule or accept delivery may result in storage fees, re-delivery fees, or return shipping charges, which are the responsibility of the customer.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take 24–48 hours to appear in the carrier’s system.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

Electric Dirt Bikes is not responsible for:
 • Orders shipped to incorrectly entered addresses
 • Delivery failures due to restricted access, closed businesses, or unavailable recipients

Additional fees for address corrections, re-routing, or re-delivery will be the responsibility of the customer.

Damaged Shipments

Please inspect your package immediately upon delivery.

If your shipment arrives damaged:
 1. Note the damage with the delivery driver before signing
 2. Take photos of the packaging and product
 3. Contact us within 48 hours at info@electricdirtbikes.com

Failure to report freight damage within this timeframe may limit our ability to file a claim with the carrier.

Lost or Stolen Packages

Electric Dirt Bikes is not responsible for lost or stolen packages marked as delivered by the carrier.

If your tracking shows delivered but you cannot locate the package:
 • Check with neighbors or building management
 • Contact the shipping carrier directly
 • Reach out to us at info@electricdirtbikes.com and we will assist where possible

Pre-Orders & Backorders

Pre-order and backordered items will ship as soon as they become available. Estimated ship dates are subject to change based on manufacturer production and supply chain conditions.

Customers will be notified if there are significant delays.

International Shipping

At this time, Electric Dirt Bikes only ships within the continental United States unless otherwise stated. International shipping requests may be reviewed on a case-by-case basis.

Customers are responsible for any customs fees, duties, or import taxes if international shipping is arranged.

Questions

If you have any questions about shipping, delivery, or tracking, contact us at: info@electricdirtbikes.com