electricdirtbikes.com – Refund & Return Policy

Overview

We offer a 10-day return policy for eligible items, meaning you have 10 days after receiving your item to request a return where applicable.

Due to the nature of electric bikes, dirt bikes, scooters, and motorized vehicles, certain items are final sale, and additional restrictions apply as outlined below.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.

Electric Dirt Bikes, E-Bikes, Scooters & Motorized Vehicles

ALL SALES FINAL ON USED VEHICLES

Any electric dirt bike, electric bike, scooter, moped, motorcycle, or motorized vehicle that has been used is NOT eligible for return or refund.

“Used” includes, but is not limited to:
 • Battery activation or charging
 • Powering on the vehicle
 • Miles added to the odometer
 • Visible signs of wear, dirt, scuffs, or operation
 • Assembly or installation of parts
 • Warranty registration or activation

Once a vehicle has been used in any way, it is no longer considered new and cannot be returned under any circumstance, except in the case of a verified manufacturer defect reported within the required inspection window.

Shipping Policy – No Refunds Once Shipped

Once an order has shipped, all sales are final.

This applies to:
 • Electric dirt bikes
 • Electric bikes
 • Scooters
 • Motorcycles
 • Special orders
 • Pre-orders

Electric Dirt Bikes does not offer refunds for items in transit, delayed shipments, refused deliveries, or failed delivery attempts.

Customers are responsible for ensuring delivery access and availability at the time of shipment.

Pre-Orders & Special Orders

 • All pre-orders and special orders may be canceled within 3 days of purchase
 • After the initial 3-day window:
 • Refund requests made without cause may be subject to a restocking fee of up to 15%
 • Once a pre-order or special order has entered processing, production, or shipping, no refunds or cancellations are permitted

Restocking Fees

For eligible cancellations or returns (non-motorized items only):
 • A restocking fee of up to 15% may be deducted from the refund
 • Fees may cover:
 • Payment processing costs
 • Administrative handling
 • Inventory reconditioning

Original shipping and handling charges are non-refundable.

Apparel, Parts, Accessories & Non-Motorized Items

To be eligible for a return:
 • Returns must be requested within 10 days of delivery
 • Items must be:
 • Unused
 • Unworn
 • Uninstalled
 • With original tags and packaging
 • Proof of purchase is required

Sale items and gift cards are final sale and non-refundable.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Damage or defect claims must be submitted within 48 hours of delivery.

Exchanges

The fastest way to ensure you get what you want is to return the item (if eligible) and, once the return is accepted, make a separate purchase for the new item.

Unauthorized Returns

Returns sent back without first requesting authorization will not be accepted and will be returned to sender.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.

If approved:
 • Refunds will be automatically applied to your original payment method
 • Please allow up to 10 business days for your bank or credit card company to process and post the refund

If more than 15 business days have passed since your refund was approved, please contact us at info@electricdirtbikes.com.